SCHEDULING

John's Bascom Automotive can be a busy place, especially when trying to meet the needs of such a large and established customer base. Most work is done by appointment, even if the appointment is made that morning for later in the day. Please feel free to give us a call (408-292-1200) to check our availability for the work you need performed on your vehicle. Below are some basic scheduling guidelines to consider:

Typical less than one day services:

• Lube, oil, and filter service
• Minor maintenance service (typically 5k-15k)
• Brake inspection
• Tire rotation
• Smog Inspection
• Air conditioning recharge
• Drive belts

Typical full day services:

• Maintenance service (30k, 60k, 90k, 105k, 120k, etc)
• Malfunction Indicator Lamp or Check Engine Light diagnosis
• Driveability/Electrical/ABS/SRS diagnosis
• No start or no crank diagnosis
• Ignition component replacement
• Brake system repairs, tire replacement, wheel alignment
• Air conditioning system repairs
• Most timing belt services, and most general repairs

Typical overnight services:

• Intermittent driveability/no start diagnosis
• Smog diagnosis (except Consumer Assistance Program vehicles, see below)
• Repair or service work requiring special order parts
• A combination of service or repair work exceeding the amount of available labor in the day
• Some timing belt services

Typical multiple day services:

• Consumer Assistance Program (CAP) diagnosis and related repairs
  • Minimum 2-3 day turn around time with CAP vehicles
  • Part availability issues may push delivery time out considerably
  • Availability of customer for approval of repair work critical to delivery time
  • Vehicles with multiple problems, vehicles with carburetors, etc may require additional time
• Transmission/transfer case repair/replacement
• Head gasket replacement and/or cylinder head machining
• Engine repair/replacement